Unlocking Clarity; Your Top Questions Answered

1- What payment methods do you accept?

We accept Debit & Credit card, Bank payment, Easypaisa, Jazz Cash and international payments Visa, Mastercard, American Express, Discover as well as PayPal and Apple Pay.

2- How long does shipping take?

Shipping times vary depending on your location and the shipping method you choose at checkout. Typically, standard shipping takes 3-9 business days while expedited shipping takes 1-4 business days.

3- Do you offer free shipping?

Yes, we offer free standard shipping on all orders over Rs. 2000/= within the Pakistan and on all orders over $50 within USA.

4- What is your return policy?

We offer a 30-day return policy for all products purchased on our website. The item must be in its original condition and packaging, and the customer is responsible for the cost of return shipping.

5- How do I track my order?

Once your order has shipped, you will receive a tracking number via SMS/email. You can use this tracking number to track your order on the carrier’s website.

6- What if I receive a damaged or incorrect item?

Please contact our customer support team immediately and provide photos of the damaged item or the incorrect item received. We will work with you to resolve the issue as quickly as possible.

7- Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates vary depending on the destination and the shipping method chosen at checkout.

8- Can I cancel my order after it has been placed?

If your order has not yet shipped, you can cancel it by contacting our customer support team. If your order has already shipped, you will need to follow our return policy.

9- How can I contact customer support?

You can contact our customer support team by email, phone and whatsapp number. Our hours of operation are Monday through Friday, 9am-5pm EST.

10- Do you offer any discounts or promotions?

Yes, we offer occasional discounts and promotions through our email newsletter and social media channels. Be sure to follow us on social media and sign up for our newsletter to stay updated on our latest offers.